Refund policy

At Smartpeople, we aim to ensure your complete satisfaction with every purchase. However, please note that refunds or exchanges are only applicable in specific cases as outlined below.

1. Replacement Eligibility

We have a 7-day replacement policy, which means you can request a replacement only if you receive a damaged or wrong product.
To be eligible, you must:

* Contact us within 24 hours of receiving your order at smartpeopleofficial01@gmail.com.
* Provide a complete unboxing video of the product as proof.
* Ensure the product is unused, unworn, with tags attached, and in its original packaging.
* Include your order number and delivery address when emailing us.

Requests made after 24 hours of delivery or without an unboxing video will not be accepted.

2. Damaged or Wrong Product

If you receive a defective, damaged, or incorrect product, please email our care team within 24 hours at smartpeopleofficial01@gmail.com with:

* Your order number
* Delivery address
* Unboxing video clearly showing the issue.

Once we verify the claim, we will arrange for a replacement or refund as per our policy.

3. Non-Returnable and Non-Refundable Items

Please note that we do not accept returns or exchanges for the following:

* Custom or bespoke designs
* Personalized products (including items with a person’s name, number, or brand)
* Products that are slightly different in color or appearance due to lighting, photography, or screen display — such variations are not considered defects.

4. Exchange Policy

If you wish to exchange a product, you will be required to bear both sides shipping charges.
Exchanges are only allowed in cases of wrong or damaged products and must meet all eligibility requirements mentioned above.

5. Refunds

Refunds are processed only if a damaged or wrong product is received and verified through your submitted proof.
Once approved, refunds will be issued through the original payment method within 7–10 working days after we receive and inspect the returned item.
Please note: The refund amount will be processed after deducting the shipping charges for both sides (delivery and return).

6. Partial COD Orders

Orders placed via partial COD or shipping advance are considered shipping charges.
We will attempt delivery up to three times. If the customer refuses or fails to accept the delivery, the partial COD amount will not be refunded.
Please ensure your address and phone number are correct when placing the order.

By placing an order with Smartpeople, you agree to the above terms and understand that refunds or exchanges are only applicable for damaged or incorrect products.
Minor differences in color or design caused by lighting or photography do not qualify for returns or refunds.